Wednesday, Apr 21, 2021

Eduardo Leblanc, Defensor del Pueblo

Ombudsman's Office to investigate ASEP for possible violation of consumer rights

The Ombudsman's Office reported this afternoon on the opening of an ex-officio complaint to the National Authority of Public Services (ASEP), after this entity issued Resolution No. 16592 of January 21, 2021 , which allows the companies ENSA and Naturgy (Edemet and Edechi), suspend the electric power service from February 1 to customers with accumulated delinquency.

The Ombudsman's Office indicates that this action will seek to initiate the corresponding investigations for possible violations of consumer rights.

"Consumer right is a human right," said Eduardo Leblanc González, Ombudsman.

READ ALSO: Deputies: ASEP should reconsider resolution to cut power from 'bad customers'

Leblanc also indicated that as the guarantor institution of human rights and in attention to consumer rights, it will initiate an investigation to know the scope of the resolution issued by the ASEP and the possible effects on consumer rights in the current situation in the country, a product of the COVID-19 pandemic.


Oh ya 82 days ago
Sounds fair to me. Don't pay your bill and the power gets cut off. What is wrong with that?. The consumer has no rights if they are not paying the bill.


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