National Bank of Panama launches its virtual assistant "Ariel"
The National Bank of Panama (Banconal) launched a new service technology tool called “Ariel” (Online Interactive Response Assistant), which seeks to improve the customer consultation experience.
The line for "Ariel" through WhatsApp is 6509-5151.
This new platform, based on artificial intelligence, is designed to hold live conversations with users through different virtual channels such as WhatsApp, in the first phase. In the following stages, interaction will be generated in other social networks, expressed Javier Carrizo Esquivel, general manager of Banconal.
He emphasized that the use of these new technologies does not mean that the attention or assistance of a person is not necessary, but on the contrary, it facilitates and optimizes work.
With Ariel we have automated conversations about our products and services to streamline the care and support we provide to our customers, in order to improve their experience, keeping them safe at home, said Carrizo.
This virtual tool is the product of a contest within the institution to create the name of the virtual assistant.
Ariel joins other virtual solutions that Banconal has launched, such as BEN, our National Electronic Wallet that has had a very good acceptance and is making life easier for Panamanians when it comes to paying for services, transferring money or recharging, among other benefits, said the manager.
With this new platform, The National Bank aligns itself with global trends in the digitization of attention services, in order to reduce response times.
Through Ariel the following queries can be made:
- Branch hours and location
- Products and services FAQ
- Online Banking and Mobile Banking Support
- Opportunity Banking
- Financial Relief Program