Copa Airlines informs that the Government of the Republic of Cuba requested the reduction of flight frequencies between Cuba and Panama, as well as other countries in the region, as of January 1, 2021. This measure aims to mitigate the spread of COVID-19 in their country.
The airline informs on authorized flights as of January 1, 2021:
Out of the 20 weekly flights that Copa Airlines had planned during January, the Government of Cuba will only allow Copa to have three weekly flights from/to Cuba.
The three authorized weekly flights will operate from/to the International Airport Jose Marti in La Habana, on Tuesday, Wednesday and Thursday.
All flights from/to Santa Clara and Holguin will remain canceled until further notice.
In addition, during the first weeks of January, Copa Airlines will operate special flights to allow passengers in Cuba to return to their origin cities.
Options for passengers
Passengers impacted by this measure outside the airline's control will have the following options:
If you have completed the first part of your trip and you need to return to your destination of origin:
If you are in Cuba and need to return to your destination of origin, contact our Reservation Center or visit our ticket sales office.
If you are a national or Cuban resident, and you need to return to your country, you should notify your local consulate in the city where you are. If you are in Panama, please contact the Cuban consulate in Panama via email: email@example.com.
If you still have not started your trip:
The value of your ticket will remain the same until December 31, 2021, without any additional action from your end. Once you are ready to travel, you can plan your trip by contacting your travel agency or Reservation Center.
Passengers that prefer to request a travel certificate, with an additional 20% value of their ticket, will be able to do so by clicking here
Passengers who prefer to request a refund of their tickets will be able to do so by clicking here