PanamaTimes

Thursday, Apr 18, 2024

Christmas shoppers warned about fake online reviews - here's how to protect yourself

Christmas shoppers warned about fake online reviews - here's how to protect yourself

The Competition and Markets Authority (CMA) is leading an investigation into fake reviews, which includes a formal probe into Amazon and Google over concerns they have not been doing enough to combat false write-ups left on their sites.

UK shoppers have been urged to look out for fake online reviews over the Christmas period.

People across the country have bought an estimated 80 million items on the basis of positive online reviews only to be disappointed when they arrive, National Trading Standards (NTS) has said.

It added that consumer trust in online reviews is fuelling a surge in criminals using them to sell poor quality goods and services.

A total of 56% of online shoppers use online reviews as a deciding factor when making a purchase and 67% are more like to buy a product or service if it has a five-star rating, a survey for NTS suggests.

However, NTS found just one in five people check the timing and spacing of reviews online and only 18% look at reviewers' activity history, which can provide useful information about whether they are genuine.

Here are six tips from National Trading Standards to avoid falling for fake online reviews:


*  Timing and spacing - check for multiple similar reviews that have been uploaded within a few minutes or hours.

*  Check the reviewer's activity - if an account has been activated recently or has only reviewed a narrow range of products/services, it could indicate suspicious activity.

*  Vague language - legitimate reviews will often be personal and specific to the individual's experience. A fake is more likely to be vague, using generic words and phrases such as 'amazing', 'awesome' and 'buy this product'.

*  Check contact details - if a reviewer is happy to be contacted with questions, and is responsive, it's a good sign they're legitimate.

*  Use a browser plug-in - they use artificial intelligence to analyse reviews, identify suspicious activity and suggest better alternatives. Examples are Fakespot and ReviewMeta.

*  Look beyond the star rating - whilst a star rating of 4.5 or 5 can be a good quality indicator, be sure to look at the reviews too.

Fake online reviews are estimated to potentially influence £23 billion of UK consumer spending every year, according to government figures.

An investigation into fake reviews is already being conducted by the Competition and Markets Authority (CMA), which includes a formal probe into Amazon and Google over concerns they have not been doing enough to combat false write-ups posted on their sites.

Last year, Facebook, Instagram and eBay removed groups and banned individuals for buying and selling fake reviews, following action taken by the CMA.

"Bogus online reviews damage legitimate businesses and prop up those seeking to make a fast buck by selling shoddy goods," said NTS eCrime team national co-ordinator Mike Andrews.

"Many of those we surveyed said they felt deceived, conned and tricked after unwittingly falling for the fakes, often only realising the reviews were suspicious when it was too late.

"We urge those doing their Christmas shopping online to look out for fake online reviews and avoid being left out of pocket by using our tips."

Anyone who fears they have been the victim of an online scam should report it to actionfraud.police.uk or by calling 0300 123 2040.

Newsletter

Related Articles

PanamaTimes
0:00
0:00
Close
Apple warns against drying iPhones with rice
In a recent High Court hearing, the U.S. argued that Julian Assange endangered lives by releasing classified information.
Global Law Enforcement Dismantles Lockbit Ransomware Operation
Russian opposition leader Alexey Navalny has died at the Arctic prison colony
The President of Argentina Javier Mile does not fly private, he flies commercial, with the citizens he represents. And they LOVE him for it.
Bitcoin Reaches $50,000 for First Time in Over Two Years
Belo Horizonte: Brazil's Rising Carnival Hotspot for 2024
In El Salvador, the 'Trump of Latin America' stuns the world with a speech slamming woke policing after winning a landslide election
Tucker’s interview with Putin is over 50M views on X within the first 5 hours.
Finnish Airline, Finnair, is voluntarily weighing passengers to better estimate flight cargo weight
President Nayib Bukele has proudly announced El Salvador's remarkable achievement of becoming the safest nation in the Western Hemisphere.
Former Chilean President Sebastian Piñera Dies in Helicopter Crash
This farmer seems to understand science a bit more than the event organizer, Klaus Schwab.
Facebook turns 20: From Mark Zuckerberg's dormitory to a $1trn company
The Coolest Dictator in the World" on the Path to Victory in El Salvador
Macron, France and fake news
Indian-Origin Man 'King' Arrested For Smuggling $16 Million Drugs Into US
Can someone teach Americans that not every person with slanted eyes is Chinese?
Europe's Farmers Feeding the People, Protesting Against Politicians Who Do Nothing for Their Country and Serve Only Themselves at Taxpayers' Expense
Paris Restaurant That Inspired 'Ratatouille' Loses $1.6 Million Worth Of Wine
Brazilian Police Investigate Bolsonaro's Son for Alleged Illegal Spying
Police in Brazil Raid Residence of Bolsonaro Associate Over Allegations of Illegal Spying
Border Dispute Escalates as Texas Governor Vows Increased Razor Wire
OpenAI Enhances ChatGPT-4 Model, Potentially Addressing AI "Laziness" Issue
The NSA finally acknowledges spying on Americans by acquiring sensitive data
Report Reveals Toxic Telegram Group Generating X-Rated AI-Generated Fake Images of Taylor Swift
US Border Patrol States 'No Plans' to Remove Razor Wire Installed in Texas
Bitcoin Experiences Approximately 20% Decline in Value
Klaus Schwab recently appointed himself as the Earth's "trustee of the future."
DeSantis Drops Out, Endorses Trump.
Nikki Haley said former President Trump is "just not at the same level" of mental fitness as he was while president in 2016.
Residents of a southern Mexican town set the government palace on fire in response to the police killing of a young man
Samsung Launches AI-Driven Galaxy S24, Ushering in New Smartphone Era
Judge Questions SEC's Regulatory Overreach in Coinbase Lawsuit
The Ecuador prosecutor who was investigating the television studio attack, has been assassinated.
Is artificial intelligence the solution to cyber security threats?
Vivek Ramaswamy suspends his US election campaign and endorses Trump.
Viral Satire: A Staged Satirical Clip Mistaken as Real Footage from the 2024 World Economic Forum in Davos
The AI Revolution in the Workforce: CEOs at Davos Predict Major Job Cuts in 2024
Ecuador Reports 178 Hostages in Prison Gang Standoff
The Startling Cuban Espionage Case That Has Rattled the US Government
Two Armed Men in Ecuador, Dressed as Batman and The Joker Storm the Streets.
Armed Gang Raids Ecuadorian TV Station Following State of Emergency Declaration
Anti-Democratic Canada: Journalist Arrested for Questioning Canadian Finance Minister on Support of Terrorist Group
Ecuador's 'Most-Wanted' Criminal Vanishes from Prison
Mexican Cartel Supplied Wi-Fi to Locals Under Threat of Fatal Consequences for Non-Compliance
Border Surge Leads to Over 11,000 Migrants Waiting in Northern Mexico
Outsider Candidates Triumph in Latin American Elections
As Argentina Goes to the Polls, Will the Proposal to Replace the Peso with the Dollar Secure Votes?
Fatal Shark Attack Claims Life of Boston Woman Paddleboarding Near Bahamas Resort, According to Police
×